Each listing uses one of two policies. Both give a full refund if you cancel well ahead of check-in; closer in, up to one month of your stay is held and the rest is refunded.
| When you cancel | Standard policy | Longer-notice policy |
|---|---|---|
| Within 24h of booking (booked 7+ days out) | 100% refund | 100% refund |
| More than 30 / 60 days before check-in | 100% refund (30+ days) | 100% refund (60+ days) |
| Inside the full-refund window, before check-in | One month (30 nights) held, rest refunded | At least 50% held (one month minimum), rest refunded |
| After check-in (early departure) | Stayed nights + next 30 held, rest refunded | Stayed nights + next 30 held, rest refunded |
| No-show | Treated as a cancellation on the check-in date | Treated as a cancellation on the check-in date |
The easiest way is the self-service link in your booking confirmation email, which shows your exact refund before you confirm. You can also reach us directly:
Cancellation requests are reviewed and confirmed by RentiHome or your host, usually within 24 hours. Your refund amount is locked to the date and time you submit your request. Your booking remains active until the cancellation is confirmed.
Approved refunds are processed to the original payment method within 5–10 business days of confirmation. Your bank may add a few additional days.
RentiHome is not responsible for delays caused by your financial institution. If you don't receive your refund within 15 business days, contact us with your booking reference.
If you check out before your scheduled departure date, you're charged for the nights already stayed plus the next 30 nights (or all remaining nights, if fewer than 30 remain). Anything beyond that is refunded. We recommend travel insurance that covers early-departure scenarios.
Date changes are treated as a cancellation of the original booking and a new booking for the revised dates, subject to availability. If the new dates result in a lower total price, no refund will be issued for the difference unless the change is requested 30 or more days before the original check-in date.
Date changes to a higher-priced period require payment of the difference before the change is confirmed.
In the rare event that RentiHome must cancel a confirmed booking, we will:
RentiHome's liability in the event of a host cancellation is limited to a full refund of the amount paid. We are not responsible for any consequential costs including but not limited to airfare, travel expenses, or other accommodation costs.
We recognize that extraordinary events sometimes occur. RentiHome may, at its sole discretion, consider refund requests outside this policy in the following situations:
Given our strict cancellation policy, we strongly recommend that all Guests purchase comprehensive travel insurance that includes trip cancellation coverage before completing your booking. Travel insurance can protect you in the event of unexpected illness, injury, flight cancellations, or other circumstances that may prevent your travel.
RentiHome is not affiliated with any insurance provider and does not receive any compensation for this recommendation. You are responsible for evaluating and purchasing insurance independently.
Any disputes regarding cancellations or refunds will be handled in accordance with the dispute resolution provisions of our Terms of Service.