Cancellation & Refund Policy

Last updated: February 2026 · Applies to all bookings made through rentihome.com

Strict Policy: RentiHome operates a strict cancellation policy. Please read this carefully before booking. By completing payment you acknowledge and accept these terms.

At a Glance — Refund Timeline

Your refund eligibility depends entirely on how many days before your check-in date you cancel.

30+ days before check-in → Full refund

Cancel at least 30 full days before your scheduled check-in and receive a 100% refund of the amount paid, minus a $50 USD processing fee.

14–29 days before check-in → 50% refund

Cancel between 14 and 29 days before check-in and receive a 50% refund of the total amount paid. The remaining 50% is non-refundable.

Under 14 days before check-in → No refund

Cancellations made fewer than 14 days before check-in are non-refundable. The full amount paid is retained.

No-show → No refund

Failure to check in on the scheduled date without prior written notice is treated as a no-show. No refund will be issued.

Detailed Refund Schedule

Cancellation Timing	Refund Amount	Processing Fee	Status
30+ days before check-in	100% of total paid	$50 USD deducted	Full refund
14–29 days before check-in	50% of total paid	Included in 50% retained	Partial refund
7–13 days before check-in	0%	N/A — no refund	No refund
0–6 days before check-in	0%	N/A — no refund	No refund
No-show	0%	N/A — no refund	No refund
Early departure	0% for unused nights	N/A	Non-refundable

    How to calculate your window: Days are counted from the moment you submit your written cancellation request to the start of your check-in date, based on Barranquilla local time (COT, UTC-5). Weekends and holidays are included in the count.
  

How to Cancel

To request a cancellation, you must notify us in writing using one of the following methods:

Email: tabbllc@outlook.com with subject line "Cancellation Request — [Your Name] — [Booking Reference]"
WhatsApp: +57 318 101 6087 with your booking reference number

Your cancellation is effective from the date and time we receive your written request, not from the date you initiate contact. Verbal cancellations are not accepted. You will receive a written confirmation of your cancellation within 24 hours.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days of cancellation confirmation. Stripe processing times may add an additional 2–5 business days depending on your bank.

RentiHome is not responsible for delays caused by your financial institution. If you do not receive your refund within 15 business days, please contact us with your booking reference number.

Early Departure

If you choose to check out before your scheduled departure date, no refund will be issued for the unused nights. We recommend purchasing travel insurance that covers early departure scenarios.

Changes to Booking Dates

Date changes are treated as a cancellation of the original booking and a new booking for the revised dates, subject to availability. If the new dates result in a lower total price, no refund will be issued for the difference unless the change is requested 30 or more days before the original check-in date.

Date changes to a higher-priced period require payment of the difference before the change is confirmed.

Host Cancellations

In the rare event that RentiHome must cancel a confirmed booking, we will:

Notify you as soon as possible via email and WhatsApp
Issue a full refund of all amounts paid within 5 business days
Make reasonable efforts to find you equivalent alternative accommodation

RentiHome's liability in the event of a host cancellation is limited to a full refund of the amount paid. We are not responsible for any consequential costs including but not limited to airfare, travel expenses, or other accommodation costs.

Extenuating Circumstances

We recognize that extraordinary events sometimes occur. RentiHome may, at its sole discretion, consider refund requests outside this policy in the following situations:

Death of the Guest or an immediate family member (death certificate required)
Serious unexpected medical emergency of the Guest requiring hospitalization (medical documentation required)
Government-imposed travel restrictions or border closures directly affecting the Guest's ability to travel to Colombia
Natural disasters or severe weather events rendering the property uninhabitable

Extenuating circumstance requests must be submitted in writing within 48 hours of the event and accompanied by supporting documentation. Approval is at RentiHome's sole discretion and is not guaranteed. General illness, medical procedures, or voluntary medical tourism decisions do not qualify as extenuating circumstances.

Travel Insurance — Strongly Recommended

Given our strict cancellation policy, we strongly recommend that all Guests purchase comprehensive travel insurance that includes trip cancellation coverage before completing your booking. Travel insurance can protect you in the event of unexpected illness, injury, flight cancellations, or other circumstances that may prevent your travel.

RentiHome is not affiliated with any insurance provider and does not receive any compensation for this recommendation. You are responsible for evaluating and purchasing insurance independently.

Disputes

Any disputes regarding cancellations or refunds will be handled in accordance with the dispute resolution provisions of our Terms of Service.